SHIPPING & HANDLING OF LARGER ITEMS

Truck Delivery:

Larger furnishings (armoires, chests, etc.) require special shipping and handling. Shipping Surcharges for these items are in (parenthesis) within the item description, and are in addition to the fees in the Shipping Chart below. Items of this nature are shipped by a motor freight carrier and the driver will place the merchandise inside the main threshold (front entrance door) of your home.

White Glove Service:

In-Home Delivery is offered to make your life easier. For an additional fee of $90.00, the driver will unload the merchandise from the truck into your home, unpack, place in the ground level room of your choice and discard packing materials. If stairs are encountered, you may be charged an additional $25 per flight, per item. If the driver faces a challenging situation, you are welcome to ask the movers to locate the item into the preferred area and compensate them for their efforts. This service is not available to every location. Please contact our Call Center for availability of this service to your area.

If White Glove Service is selected, please have materials such as plastic or blankets laid down to protect your floor coverings. Buckingham Babies does not assume any responsibility from damage caused by other parties.

Standard shipping charges are based upon an order's total cost reflected within the following Shipping Chart. Shipping Surcharges in (parenthesis) within the item description are in addition.

SHIPPING & HANDLING OF MID-SIZED ITEMS

Smaller furniture items (mirrors, nightstands, cribs, etc.) in our Heirloom, Celeste, Versailles and Windsor Collections require a special FedEx shipping service as this mid-weight category cannot be transferred by motor freight delivery or standard delivery. If you plan to order more than one furniture item, please consider a complete order at the same time. By doing this, the cost of the shipping may be less than when ordering at different times.

Standard shipping charges are based upon an order's total cost reflected within the following Shipping Chart. Shipping Surcharges in (parenthesis) within the item description are in addition.

Shipping Chart

Orders under $35.00 $7.00
$35.01 - $50.00 $9.00
$50.01 - $75.00 $11.00
$75.01 - $100.00 $13.00
$100.01 - $175.00 $15.00
$175.01 - $225.00 $18.00
$225.01 + 9.5% of item

Acceptance of Merchandise:

The carrier company will contact you to arrange a time for delivery. You must be available Monday - Friday, at the time of delivery to receive, inspect and sign for your delivery. If you will be unavailable for your scheduled appointment, please contact the carrier in advance to reschedule your delivery.

Assembly:

Assembly is not provided.

Hawaii, Alaska, APO, FPO, AFO and International Orders:

Smaller items may be delivered to many addresses outside the US. Please contact us via email at [email protected], prior to placing your order so we may confirm we are able to ship to your location. Shipping charges outside the 48 US contiguous states are not included in the Shipping Chart.

Receiving Your Shipment:

You must be present to receive, inspect and sign for your merchandise. The carrier will not deliver unless someone is available to sign for and inspect the merchandise. If you cannot be available for your scheduled appointment, please contact the carrier in advance to reschedule your delivery. If you are not present to accept the scheduled delivery, the carrier may charge an additional discretionary fee for redelivery.

Damaged Merchandise:

Our craftsmen are extremely careful when preparing their merchandise for transit to your home. However, damage may occur in shipping. Please inspect your merchandise carefully upon arrival. If there is any damage, refuse the delivery by explicitly detailing the damage on the shipping documentation. Doing so, will be your protection with the freight company. Refrain from signing any document without first recording any and all damage.

SHIPPING & HANDLING OF SMALLER ITEMS

Typically, smaller orders are shipped via USPS, UPS or Federal Express with delivery confirmation. (FedEx does not include Sundays, Mondays or holidays as business days.)

"In-Stock" Items:

These items will ship in approximately 1-3 business days from the date the order is received.

"Custom" products:

These items are created especially for you. Please allow 4-6 weeks for your custom order, unless otherwise stated within the product description. They are payable in full at the time of order. Custom products may not be returned.

Cut Yardage:

Many of our fabrics are available for you to purchase. Cut yardage is payable in full at the time of order. Please note: Many of our fabrics are manufactured from natural products. Silks may have slubs, which are naturally inherent to the fabric, and, our quilted fabrics are manufactured from manual methods. Any irregularities and variations in weave and stitching are considered characteristic and not considered defective. Our fabrics are carefully inspected before packing and shipping. Please inspect all fabrics prior to cutting, as returns are not accepted once fabric is cut.

Return Policies:

To return an item, follow the instructions on your packing slip and mail to the address on the packing slip. Custom items (cut fabric, monogrammed, embroidered, bedding, furniture and artwork) are not returnable.

Guarantees:

We carefully inspect each order prior to hand-packing and shipping, so we are confident you order will please you. If a defect is noted, please contact us immediately upon receipt of your package in order to resolve the issue. Product warranties may be provided by the manufacturer and is generally limited to defects in materials and workmanship. Buckingham Babies, Ltd. is not responsible for any indirect, special or consequential damages after acceptance of merchandise.

Sales Tax:

If your order is being shipped to Denver address we are required by law to collect 7.6% sales tax. If you live outside of Colorado, you will not be charged sales tax.

Gift Certificates:

Buckingham Babies' gift certificates are the perfect gif and they don't expire. Available in denominations ranging from $25 to $500, they may be delivered to you or your gift recipient. To purchase a gift certificate, simply click here.

If the full amount of your gift certificate is not used, we will be happy to retain the balance on your account for future orders.
If your purchase exceeds the amount of your gift certificate, a valid credit card number will be required for the balance of your purchase.

Gift certificates are the equivalent to cash and are not replaceable. They are not redeemable for cash, but they are transferable.

If you would like to send your gift recipient a Gift Certificate, just supply the gift recipients address in the "ship to" section of your order form. You may also include a personal message which we will handwrite on a card and include with your package.

Fabric Swatches:

Our fabric rings are available to for you for a temporary fee of $15.00. If they are not returned within two weeks from date of Delivery Confirmation, the fee will be applied to the charge card number you provided.

If you have questions or need help,
please call us 24 hours a day at 303-333-2302,
or email us at [email protected]